Refund policy
Return, Refund, Replacement & Cancellation Policy
Last Updated: 09 July 2026
At LuxeLoomer, customer satisfaction is important to us. Please read this policy carefully before placing your order.
By placing an order on our website, you agree to the terms outlined below.
Return Policy
We accept returns only if an incorrect product has been delivered.
We do not accept returns for reasons including, but not limited to:
- Change of mind
- Incorrect size selected by the customer
- Color preference
- Incorrect product ordered by the customer
- Products that have been used, washed, or altered
- Products returned without original packaging or tags
- Products damaged after delivery
Eligibility for Return
To be eligible for a return, all of the following conditions must be met:
- The return request must be submitted within 2 days of receiving the order.
- The product must be unused, unworn, and in its original condition.
- Original tags, labels, and packaging must be intact.
- A valid order number must be provided.
- An authenticated unboxing video showing the sealed package being opened from start to finish is mandatory for all replacement, return, or refund claims.
Claims submitted without an unboxing video may not be accepted.
How to Request a Return
To request a return, email us at:
Please include:
- Order Number
- Customer Name
- Product Name
- Description of the issue
- Clear photographs of the product
- Unboxing video
Our support team will review your request and respond as soon as possible.
Replacement Policy
If we verify that the wrong product has been delivered, you may choose one of the following:
- Replacement of the product (subject to stock availability)
- Full refund
Replacement orders are generally delivered within 7–9 business days after the returned item is received and verified.
If the product is unavailable, a full refund will be issued instead.
Refund Policy
Refunds are issued only when:
- An incorrect product has been delivered and verified by our team.
- A replacement cannot be provided due to stock unavailability.
Refunds will be processed within 4–5 business days after the returned product has been received, inspected, and approved.
The refund will be credited to the original payment method used during purchase.
Please note that the actual credit time may vary depending on your bank or payment provider.
Business days exclude Sundays and public holidays.
Cancellation Policy
Orders may be cancelled before they are processed or shipped.
If you wish to cancel your order, please contact us immediately at:
If the order has not been processed
The order will be cancelled and a full refund will be initiated.
If the order has already been processed or shipped
Unfortunately, cancellation requests cannot be accepted once the order has been shipped.
Customers may still contact our support team if they have any concerns regarding their order.
Non-Returnable Items
The following items are not eligible for return, replacement, or refund unless an incorrect product has been delivered:
- Products purchased due to change of mind
- Incorrect size selected by the customer
- Color preference
- Used or worn products
- Washed products
- Altered products
- Products without original packaging
- Products without original tags
- Products damaged after delivery
- Products returned without an unboxing video
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 2 days of delivery with:
- Order Number
- Clear photographs
- Complete unboxing video
Our team will investigate the issue and provide an appropriate resolution.
Contact Us
For any questions regarding returns, refunds, replacements, or cancellations, please contact us:
Email: contact@luxeloomer.com
Policy Updates
LuxeLoomer reserves the right to modify or update this policy at any time without prior notice. Changes become effective immediately upon being published on this page.
Customers are encouraged to review this policy before placing an order.