Refund policy
Return/Refund/Replacement/cancellation Policy
Please read our Return and Refund/Replacement Policy carefully before making a purchase.
We only accept returns and process refunds in the event that a wrong product is delivered. We do not offer refunds or accept returns for any other reasons, including but not limited to change of mind, size, or color preference.
If you have received an incorrect product, please contact our customer support team at contact@luxeloomer.com within 2 days of receiving the item. In your email, please provide the following information:
– Order number
– Name of the item received
– Description of the incorrect item
– Clear photographs showing the incorrect item (if possible)
Our team will review your request and guide you through the return process.
If your request for a return due to a wrong product is approved, we will provide you with a return shipping label. Please ensure that the item is in its original condition, unworn, and with all tags attached. Once we receive the returned item and verify its condition, we will process a refund or send out the correct item, depending on your preference.The product that is available in stock will be exchanged; otherwise, a refund will be given.7 to 9 working days will be required to deliver the replacement product.
We do not accept returns or offer refunds for the following:
We do not accept returns or offer refunds for the following:
– Change of mind or preferences.
– Items that have been worn, washed, or altered in any way.
– Items without their original tags and packaging.
– Items that have been damaged or show signs of wear and tear.
– Items that have been worn, washed, or altered in any way.
– Items without their original tags and packaging.
– Items that have been damaged or show signs of wear and tear.
Refunds will be processed within 4-5 business days to the source account after receiving the returned item.
Exceptions : Sunday and local holidays for us and the courier service provider also.
Order Changes and Cancellations
If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes or cancellations may not be possible.
If you have any questions or concerns regarding our Return/Refund/Replacement/cancellation Policy, please do not hesitate to contact us.
Please note that this Policy is subject to change without notice. It is the responsibility of the customer to review this policy before making a purchase.
NOTE : As explained earlier, to be eligible for replacement, return, or refund of any item, the buyer must provide an authenticated unboxing video that can support the buyer’s claim. No replacement claim will be accepted without an unboxing video.
Thank you for shopping with us!